Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Administration
This original workshop concentrates on the special skills needed by technical people to ensure their writing has a positive impact on their readers. You will take part in a fun science experiment using household materials which will then form a project running through the workshop. You will write a set of instructions, describe processes, write a short test report and edit documents based around ...
Provider: The British Council
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: feel more confident in your knowledge of modern business writing communicate your ideas more effectively in writing be ready to further develop your writing skills for more specialised documents LEARNING OBJECTIVES: Courteous and complete so that it satisfies your readers Clear and concise and therefore easy to understand Correct and so give a pro...
improve the style and accuracy of your own writing be better equipped to review your staff’s writing become a guide for team members and colleagues
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: write reports which are clear, logical and convincing edit your own reports and save time project a more professional image through your report writing LEARNING OBJECTIVES: Organise material into well structured reports Produce accurate sections of a report Write in easy to read language
This multi-faceted, fast paced workshop will help you manage your work, time, colleagues, customers and bosses with skill and confidence. Working together in small groups, you will use video, roleplay and case studies to improve both your interpersonal and communication skills.
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: feel more confident in your ability to write effective and professional emails understand how to use emails to develop better working relationships know your own strengths and weaknesses and have some specific strategies to improve LEARNING OBJECTIVES:: Adapt your emails and letters to different audiences and situations Plan and organise your writ...
AFTER THIS WORKSHOP YOU WILL BE ABLE TO: give an excellent impression of you and your organisation give first class service over the phone handle any kind of caller efficiently and correctly
LEARNING OBJECTIVES: Discover how to overcome difficulties in note-taking and minute-writing Understand the conventions and formats for different types of meetings Improve the accuracy of your language
AFTER THIS WORKSHOP YOU WILL BE BETTER ABLE TO: engage customers better even when responding to difficult correspondence know tools and techniques to give others advice on how to write improve your professional image and the image of your organisation LEARNING OBJECTIVES: Consider your customers’ expectations and adapt your writing style to meet their needs Structure and write responses whic...
Adapt your writing to fit different readers Structure your proposals so they are easy to follow Write in persuasive language